Return policy

1. Condition of Returned Products:

To ensure a smooth return process, it is essential that the product you wish to return meets the following conditions:

• Original, Unused Condition:
  • The returned product must be in its original condition without any usage or signs of wear. This means the product should not have been used, altered, or tampered with. It must be in the same condition as when it was delivered to you.
• Packaging:
  • All the original packaging of the product, including the box, manuals, tags, labels, and accessories, must be included. This is important because the original packaging ensures that the product is returned safely and in a manner that reflects its condition upon delivery.
• Exclusions:
  • If the product has been used, altered, or repackaged, or if the original packaging is missing or damaged, your return request may not be processed. This includes items where tags have been removed, or parts/accessories are missing. Therefore, it is essential to carefully inspect your purchase and ensure it is kept in good condition if you plan to return it.

2. Non-Returnable Items:

Certain products are excluded from our return policy. These items cannot be returned under any circumstances:

• Perishable Goods:
  • Items such as food, plants, or any other perishable goods that have a limited shelf life are non-returnable. Once such items are delivered, they cannot be returned due to their nature and the risks associated with their expiration or spoilage.
• Customized or Personalized Products:
  • Customized or personalized items, such as products with engravings, special markings, or those made to order, cannot be returned. These items are tailored specifically for the customer and cannot be resold to others. Examples include personalized jewelry, custom-made clothing, or items with specific inscriptions.

3. Return Shipping Costs:

The return shipping costs depend on the reason for the return. Here's how the shipping costs are handled:

• Seller's Fault:
  • If the return is due to an error by the seller (such as receiving a damaged, defective, or incorrect item), Mahakal.com will cover the cost of return shipping. In such cases, we will provide you with a prepaid return label or reimburse you for the return shipping costs.
  • This ensures that you are not financially burdened for issues that were beyond your control.
• Customer's Fault:
  • If the return is initiated due to the customer's change of mind or if the product is returned for reasons unrelated to the seller's error (such as ordering the wrong item, size, or product), the customer will be responsible for covering the return shipping costs.
  • The return shipping charges in such cases will not be refunded, and it is the customer’s responsibility to ensure the safe return of the item.

4. Return Process:

We offer returns based on the availability of the product and other conditions. Here's how the return process works:

• Return Availability:
  • Returns are offered based on the availability of the product you wish to return. If the product is still in stock and meets the return conditions, we can proceed with the return.
• Out-of-Stock Products:
  • If the item you wish to return is out of stock, we may not be able to process the return. In such cases, we will provide alternative solutions, such as issuing a refund or offering a similar product that is available.
  • This ensures that you still have options, even if the exact product is unavailable.
• Alternative Solutions:
  • If we cannot process the return due to stock unavailability or other reasons, we will work with you to find a suitable solution. This may include a refund to your original payment method or offering a store credit that can be used for future purchases.
  • We strive to make the process as flexible and convenient as possible for our customers.

Conclusion:

Our Return Policy is designed to provide a fair and transparent process, ensuring that customers can shop with confidence. By understanding the specific conditions under which returns are accepted, as well as the potential costs involved, customers can make informed decisions. We aim to offer the best service possible, and our goal is to make the return process as seamless and hassle-free as we can. If you have any questions or concerns regarding our policy, feel free to contact our customer support team for further assistance.