1. Your Account:
Users must maintain the confidentiality of their account credentials and are responsible for all activities under their account. If suspicious or unauthorized activity is detected, users should notify Mahakal.com immediately.

2. Privacy:
User data is protected under the platform’s privacy policy, ensuring safe handling of personal and transactional information.

3. E-Platform for Communication:
Mahakal.com functions as a platform facilitating communication between vendors and devotees (customers) to support transactions and interactions.

4. Access to Mahakal.com:
Access to the website is granted under the condition that users comply with platform policies. Access may be limited, suspended, or revoked for misuse or violations.

5. License for Website Access:
Mahakal.com provides a limited, non-exclusive license to access and use the website for legitimate personal or business purposes. Unauthorized commercial use or modification of the platform’s content is prohibited.

6. Your Conduct:
Users are expected to engage in ethical behavior, avoiding any fraudulent, illegal, or harmful actions that may disrupt the platform or harm others.

7. Reviews, Comments, and Communication:
Users may post reviews and comments; however, these must not contain offensive, defamatory, or false information and should respect intellectual property and privacy rights.

8. Claims Against Objectionable Content:
If users encounter objectionable content, they can report it. The platform will investigate and take appropriate action, including content removal, if necessary.

9. Copyrights, Author Rights, and Database Rights:
All content on Mahakal.com is protected by copyright laws. Unauthorized reproduction, distribution, or misuse of this content is strictly prohibited.

10. Trademarks:
Mahakal’s trademarks, logos, and branding materials must not be used without explicit permission, especially in a way that misleads or harms the platform’s reputation.

11. Patents:
Certain features and technologies of the platform may be patented. Users must not copy or reproduce these functionalities without permission.

12. Disclaimer:
Mahakal.com does not guarantee uninterrupted access to its services or the accuracy of product listings. The platform is not liable for errors, omissions, or service disruptions.

13. Indemnity and Release:
Users agree to indemnify and release Mahakal.com from any claims, liabilities, or damages arising from their activities or content on the platform.

14. Children:
Users under the age of 18 can use the platform only under the supervision of a parent or guardian.

15. Communications:
By using Mahakal.com, users consent to receive communications, such as order updates, policy changes, and promotional offers, via email or other electronic means.

16. Losses:
The platform is not responsible for any business losses, revenue decline, or indirect damages incurred due to the use of its services.

17. Alteration of Service or Amendments:
Mahakal.com reserves the right to modify its services, terms, or conditions as needed. Users are encouraged to review these updates regularly.

18. Events Beyond Control:
Mahakal.com is not liable for service interruptions or delays caused by unforeseen circumstances, such as natural disasters, technical failures, or government actions.

19. Waiver:
If the platform does not enforce a particular term or condition, it does not waive its right to enforce it in the future.

20. Governing Law and Jurisdiction:
All disputes are subject to the laws and jurisdiction specified in Mahakal.com’s terms and conditions.

21. Our Details:
The platform provides its operational details and contact information to assist users with queries or issues.

22. Devotees (customers) Complaint Details:
Users can lodge complaints through the designated channels for resolution in a timely manner.

Copyright Terms and Conditions for Mahakal.com

Ownership of Content: All content on Mahakal.com, including text, images, logos, trademarks, videos, graphics, and software, is owned or licensed by Mahakal.com and protected by copyright laws. Users cannot copy, reproduce, distribute, or use this content for commercial purposes without Mahakal.com's explicit permission.

Copyright Infringement: Mahakal.com respects intellectual property rights and expects its users to do the same. If a user believes that any content on the platform infringes upon their copyright, they may submit a complaint to Mahakal.com by following the established procedures for reporting copyright infringement.

License for Use: By accessing Mahakal.com, users are granted a limited, non-exclusive, and revocable license to view and use the content for personal, non-commercial purposes only. Users may not modify, adapt, or create derivative works based on the platform’s content without express written consent from Mahakal.com.

User-Generated Content: Any content submitted by users, such as reviews, comments, or feedback, remains the intellectual property of the user. However, by submitting content, users grant Mahakal.com a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content across the platform.

Trademarks: Mahakal.com’s logos, names, and any other branding elements are trademarks owned by Mahakal.com and are protected by trademark laws. Users are prohibited from using Mahakal’s trademarks without prior written permission, especially in a manner that may cause confusion or harm the platform's reputation.

Prohibited Activities: Users are prohibited from engaging in any activities that violate Mahakal.com’s copyright policies, including unauthorized copying, downloading, or distributing any part of the platform’s content for commercial or personal gain. Any such activities may result in account termination and legal action.

No Reverse Engineering or Decompiling: Users may not reverse-engineer, decompile, or otherwise attempt to extract the source code of the software used by Mahakal.com. This includes unauthorized use or alteration of the platform’s technology.

Copyright Notices: All content on Mahakal.com that is copyrighted will display appropriate copyright notices. Users must not alter or remove these notices in any way.

Third-Party Content: Mahakal.com may include third-party content or links to external websites. These third parties retain their own copyrights, and users must comply with any additional terms set by these third parties when accessing their content.

23. Data Collection

We collect data from devotees (customers) to ensure a seamless shopping experience and improve our services. The types of data collected include:

• Personal Information: This includes your name, email address, phone number, and shipping address, which are collected when you create an account or place an order. This information is essential for processing transactions and delivering products or services.
• Payment Information: During the checkout process, we collect your credit card details, billing address, and other payment-related information. This data is securely processed to ensure your transactions are safe.
• Usage Data: To enhance your browsing experience, we collect data about your interactions with our website. This includes your IP address, browser type, device information, and pages visited, which are tracked through cookies and analytics tools.
• Communication Data: Any information you provide when contacting our customer support team or giving feedback, such as messages or attachments, is collected to assist and respond to your queries effectively.

24. Data Usage

We use the collected data for the following purposes:

• Order Processing: Personal and payment information is used to process orders, complete transactions, and manage your account.
• Devotees (Customers) Service: We use your data to address inquiries, handle returns or refunds, and provide solutions to issues you encounter.
• Marketing Communications: If you opt-in to receive updates, we send you promotional offers, newsletters, and other marketing materials. You can unsubscribe from these communications anytime.
• Improvement of Services: Usage data helps us understand browsing patterns, identify areas for improvement, and develop a better user experience on our platform.

25. Data Storage

Your data is stored securely in our systems with robust protection measures in place:

• Encryption: Sensitive information, such as payment details, is encrypted during transmission to prevent unauthorized access.
• Access Controls: Only authorized personnel can access your data to ensure its confidentiality.
• Regular Security Audits: We conduct periodic assessments to identify vulnerabilities and ensure data security remains a top priority.

26. Data Protection

We prioritize your data's security and have implemented the following practices:

• Firewalls and Anti-Malware Software: These tools protect our systems from unauthorized access, cyberattacks, and other security threats.
• Data Minimization: We collect only the data necessary for providing our services, avoiding unnecessary storage of sensitive information.
• Retention Policy: Your data is retained only for as long as needed to fulfill the purposes mentioned in this policy. Once no longer required, it is securely deleted to prevent misuse.

27. Third-Party Sharing

Your data is shared with third parties only in specific situations, ensuring your privacy is protected:

• Service Providers: We collaborate with third-party vendors such as payment processors and shipping companies to deliver services. These entities are bound by contracts to safeguard your data and use it solely for providing their services.
• Legal Requirements: In cases where the law requires disclosure of your data (e.g., legal orders, subpoenas), we comply while ensuring minimal disclosure.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with prior notice provided to you.

28. User Rights

We respect your rights regarding your personal data and ensure you have control over it:

• Access: You can request to view the personal information we have stored about you.
• Correction: If your data is incorrect or incomplete, you can request corrections to ensure accuracy.
• Deletion: You have the right to request the deletion of your personal data. However, this is subject to any legal obligations requiring us to retain certain information.
• Opt-Out: If you no longer wish to receive marketing communications, you can opt-out by clicking the "unsubscribe" link in our emails or contacting us directly.
• Data Portability: You can request your data in a structured, commonly used format, which you can transfer to another service provider.

29. Contact Information

For any concerns, questions, or feedback regarding our privacy practices, you can reach out to us through the following channels:

• Email: support@mahakal.com
• Phone Number: 08069-645013
• Address: 2nd Floor, 22, Athrav Building, Near Vasavada Petrol Pump, Freeganj, Ujjain (M.P.) 456010 India

30. Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements.

• Significant updates will be communicated to you via email or a notice on our website.
• We recommend reviewing this policy regularly to stay informed about how we protect and handle your data.

By providing this comprehensive explanation, we aim to maintain transparency and build trust with our devotees (customers), ensuring their data is treated with the utmost care and respect.

31. Users Live Location 

At  Mahakal.com, we use customers' live location to enhance their overall experience by providing accurate and personalized services. Live location data enables us to facilitate timely and precise e-commerce product deliveries by optimizing delivery routes and ensuring real-time tracking for customer convenience. Additionally, it allows us to display nearby travel-related services such as transportation options, accommodations, and recommendations for spiritual destinations, including temples, pilgrimage sites, and retreats. Furthermore, we offer location-specific features like notifications for live concerts, cultural events, and spiritual gatherings happening nearby, along with exclusive local offers and discounts. By utilizing live location responsibly, we aim to create a seamless, efficient, and highly tailored experience for every customer, while prioritizing the security and privacy of their data.