1. Eligibility for Refunds:

Refunds are processed only for products that meet specific criteria as outlined below. This ensures that the refund process is fair, transparent, and consistent:

• Damaged Items:
  If the product you receive is damaged during shipping or due to mishandling, you are eligible for a refund. This includes items with visible physical damage such as cracks, scratches, or dents.
  • Note: The damage must occur before or during delivery, and claims should be made within the designated return window.
• Defective Items:
  If the product is found to be defective, meaning it doesn’t function as expected or as advertised, you are eligible for a refund. Defects may include issues like non-working components, electrical failures, or broken mechanisms that render the product unusable.
  • Note: The defect must be reported promptly, and you may be asked to provide further details, such as photos or videos of the defect.
• Incorrect Items:
  If you receive a product that does not match your order (such as wrong size, model, or color), you are entitled to a refund.
  • Note: This applies when the item delivered differs from the one ordered in the details (e.g., wrong product, wrong size, or damaged item).

Refunds are not issued for issues unrelated to these criteria, such as buyer’s remorse, change of mind, or user errors.

2. Proof of Purchase:

To process a refund, we require proof of purchase to verify the transaction details. This is essential to ensure that the item being returned was indeed purchased from Mahakal.com.

• Valid Invoice or Order ID:
  The refund process can only proceed if you provide a valid invoice or order ID associated with your purchase. This helps us confirm the product, order details, and eligibility for the refund.
  • Invoice Details: The invoice typically includes product details, payment information, delivery address, and other purchase details.
  • Order ID: An order ID is generated when you place an order on Mahakal.com and helps us track your purchase and verify your claim.

Providing accurate proof of purchase helps expedite the refund process.

3. Inspection Process:

Once a return request is made, the returned item undergoes a detailed inspection to verify the reason for the return. This step ensures the claim is valid and helps us determine whether the item meets the eligibility for a refund.

• Validation of Damage, Defect, or Error:
  Our team will carefully inspect the returned item to confirm the damage, defect, or error you mentioned in your claim.
  • If the product is found to be damaged due to shipping or handling, we will confirm the damage through visual inspection.
  • If the product is defective, it will be tested to check whether it functions as expected.
  • For incorrect items, we will verify that the product does not match the order details.
• Approval of Refund or Replacement:
  Refunds or replacements will only be approved once the inspection confirms that the issue reported by you is valid. If the product is returned in an altered, used, or damaged condition that doesn't meet the return policy, the claim may be rejected, and a refund will not be processed.
• Time Frame:
  The inspection process usually takes a few business days, and you will be notified of the result once it is completed. Any delays in returning the item or not following the instructions may affect the outcome.

4. Refund Methods:

Refunds are provided in two primary methods to cater to different customer preferences:

• Mahakal.com Wallet:
  The default method for issuing refunds is through the Mahakal.com Wallet, which is credited with the refunded amount. This amount can be used for future purchases on the platform, allowing you to shop again without waiting for the refund to be processed via a bank.
  • Advantages: Fast, secure, and convenient for customers who prefer to make future purchases on Mahakal.com.
• Transfer to Bank Account:
  If you prefer the refund to be transferred directly to your bank account, you can request this option. The refund amount will be transferred to the bank account linked to your Mahakal.com account.
  • Required Procedure: To facilitate the transfer, you will need to follow the specific procedure set by Mahakal.com, which may include providing your bank account details (account number, IFSC code, etc.) and undergoing identity verification for security.
  • Note: Bank transfers may take a few additional business days due to the processing time required by the bank.

Please note: The transfer to a bank account may not always be available for all refund requests and may depend on factors such as the nature of the return and payment method used.

5. Policy Updates:

Mahakal.com reserves the right to update or modify its Refund Policy as necessary. These updates may occur for a variety of reasons, such as changes in business operations, legal requirements, or customer feedback.

• Review of Policy Updates:
  Customers should regularly review the most current refund policies available on the Mahakal.com website to stay informed of any changes. This ensures that you are always aware of the latest terms and conditions applicable to your purchase and return requests.
• Notification of Changes:
  Any significant changes to the refund policy will be communicated to customers via email or an updated notice on the website. Customers are encouraged to check for updates before initiating a return or refund request.
• No Retroactive Application:
  Refund policies are updated with future transactions in mind. Any claims made under older terms will be processed according to the policies in place at the time of purchase.

Conclusion:

Our Refund Policy ensures a transparent, secure, and efficient process for customers to return products and receive refunds. By following the outlined procedures—such as providing proof of purchase, adhering to the inspection process, and choosing the preferred refund method—we strive to make the refund experience as smooth and straightforward as possible. If you have any questions or need assistance with the refund process, our customer support team is always available to guide you.